Last updated: 11/06/2026

This Privacy Policy explains how Green Sleep collects, uses, stores, and protects your personal information when you use our website, contact us, place an order, or buy from us.

Green Sleep is the trading name of Rematt Ltd, registered in England and Wales under company number 11919014.

Registered office:
Moorside Mill, Dewhurst Street, Darwen, BB3 2EN

Contact details:
Email: info@greensleep.co.uk
Phone: 01254 645005

1. Who we are

For the purposes of UK data protection law, Rematt Ltd is the data controller for personal information collected through the Green Sleep website and through our sales process.

2. Information we collect

We may collect the following information:

• Your name
• Billing address
• Delivery address
• Email address
• Telephone number
• Order details
• Payment status and transaction information
• Delivery information and delivery notes
• Any messages or enquiries you send to us
• Website usage information, where cookies or analytics are used

We do not intentionally collect sensitive personal information unless you choose to provide it to us.

3. How we use your information

We use your personal information to:

• Process and manage your order
• Arrange delivery of your mattress
• Contact you about your order or delivery
• Respond to enquiries
• Take payment and manage payment records
• Handle returns, refunds, complaints, or customer service requests
• Improve our website and services
• Meet our legal, tax, and accounting obligations
• Prevent fraud and protect our business

4. Lawful basis for using your information

We use your personal information under the following lawful bases:

Contract: to process your order, arrange delivery, and provide the goods you have purchased.

Legal obligation: to keep business, tax, accounting, and order records.

Legitimate interests: to respond to enquiries, manage customer service, improve our business, and protect our website and services.

Consent: where required, for example for certain cookies, analytics, or marketing communications.

5. Payments

Payments are currently processed through PayPal. We may also use Tyl by NatWest in the future.

Payment providers process your payment information securely. We do not store full card details on our website.

6. Delivery and courier partners

To complete your order, we may share necessary delivery details with our own delivery team or with courier partners. This may include your name, address, telephone number, email address, and delivery instructions.

We use our own vans for local deliveries in the North West and courier services for deliveries further afield within the UK.

7. Marketing

We do not currently use advertising tracking such as Google Analytics, Meta Pixel, or TikTok Pixel. We may introduce these in the future. If we do, this Privacy Policy and our cookie settings will be updated where required.

We will only send marketing emails where we have a lawful basis to do so. You can unsubscribe from marketing at any time.

8. Cookies

Our website may use cookies that are necessary for the website to work properly, including cookies used for basket, checkout, security, and website functionality.

If we use analytics, advertising, or non-essential cookies in the future, we will update our cookie information and ask for consent where required.

9. Who we share your information with

We may share your information with:

• Payment providers, such as PayPal and Tyl
• Delivery drivers and courier companies
• Website hosting and website service providers
• Email and communication service providers
• Professional advisers, such as accountants or legal advisers
• Authorities or regulators where legally required

We do not sell your personal information.

10. How long we keep your information

We keep personal information only for as long as necessary.

Order, payment, tax, and accounting records are normally kept for up to 6 years to meet legal and accounting requirements.

Customer service messages may be kept for as long as reasonably needed to manage enquiries, complaints, returns, or disputes.

11. Your rights

Under UK data protection law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Request restriction of processing
• Object to certain uses of your information
• Request data portability
• Withdraw consent where processing is based on consent

To exercise your rights, contact us at:

info@greensleep.co.uk

You also have the right to complain to the Information Commissioner’s Office if you are unhappy with how your personal data has been handled.

12. Updates to this policy

We may update this Privacy Policy from time to time. The latest version will be published on this page.