Privacy Policy

Last updated: 10 September 2026

1. Who we are

Rematt Ltd t/a Greensleep, registered in England and Wales under company number 11919014. Registered office: Moorside Mill, Dewhurst Street, Darwen, England, BB3 2EN. For data protection enquiries, Email: info@greensleep.co.uk. Telephone: 01254 645005.

2. What this notice covers

This Privacy Policy explains how we collect, use, share and protect personal information when you visit greensleep.co.uk, contact us, create or use an account, place an order, request customer support, leave a review or otherwise deal with Greensleep.

3. Personal information we may collect

Identity and contact information, such as your name, billing and delivery addresses, telephone number and email address.
Order and transaction information, including products ordered, order value, delivery details, returns, refunds, warranty enquiries and related correspondence.
Payment information. Payments may be handled by third-party payment providers. We normally receive payment status and transaction references rather than your complete card details.
Account information, if customer accounts are enabled.
Communications, including messages sent through forms, email, telephone or social media and records of customer-service interactions.
Technical and usage information, such as IP address, device/browser information, pages viewed, referral information and cookie or similar technology data.
Marketing preferences, including whether you have chosen to receive marketing communications.

4. How and why we use personal information

We use personal information only where we have a lawful basis. Depending on the activity, this may include:

Contract – to process orders, take payment, arrange delivery, provide customer service, handle returns and administer warranties.
Legal obligation – to keep required tax, accounting and transaction records, respond to lawful requests and comply with consumer, fraud-prevention and other legal obligations.
Legitimate interests – to operate and secure our website, prevent fraud, improve our products and service, manage enquiries and defend or establish legal claims, where those interests are not overridden by your rights.
Consent – where consent is required, for example certain marketing activities or non-essential cookies and similar technologies.

5. Who we may share information with

We may share personal information where necessary with service providers that support our business, such as payment providers, delivery and courier companies, website hosting and IT providers, customer-service systems, professional advisers, and analytics or marketing providers where permitted. We may also disclose information to regulators, courts, law-enforcement bodies or other authorities where required or permitted by law.

We do not sell personal information to third parties.

6. Cookies and similar technologies

Our website may use cookies and similar technologies. Cookies that are strictly necessary may be used to provide services you request, such as keeping products in a shopping basket or maintaining security. Where consent is legally required for non-essential cookies, those technologies should not be activated until you have made a valid choice through the site’s cookie controls.

Cookie settings and the specific services in use can change as the website is updated. Please use the website’s cookie controls, where available, to manage your preferences.

7. International transfers

Some service providers may process personal information outside the UK. Where UK data protection law requires safeguards for an international transfer, we take reasonable steps to ensure an appropriate lawful transfer mechanism or other permitted safeguard is in place.

8. How long we keep information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including legal, tax, accounting, warranty, fraud-prevention and claims requirements. Order and transaction records may be retained for several years where required for these purposes. Enquiry and marketing records are reviewed and deleted or anonymised when they are no longer needed.

9. Security

We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. No internet service can be guaranteed to be completely secure.

10. Your data protection rights

Depending on the circumstances, you may have rights to access your personal information, ask us to correct or erase it, restrict or object to certain processing, receive certain information in a portable format, and withdraw consent where processing is based on consent. Some rights are subject to legal conditions or exemptions.

To exercise a right, contact us using the details above. We may need to verify your identity before acting on a request.

11. Marketing

You can opt out of direct marketing at any time by using an unsubscribe method in the communication or by contacting us. Opting out of marketing does not prevent us sending service messages about an existing order or account.

12. Complaints

Please contact us first if you have concerns about how we use your information. You also have the right to complain to the UK Information Commissioner’s Office (ICO). Current contact information is available at ico.org.uk.

13. Changes to this policy

We may update this policy when our website, services, providers or legal obligations change. The latest version will be published on this page with a revised update date.