Last updated: 11/06/2026
These Terms & Conditions apply to purchases made from Green Sleep, the trading name of Rematt Ltd, registered in England and Wales under company number 11919014.
Registered office:
Moorside Mill, Dewhurst Street, Darwen, BB3 2EN
Contact details:
Email: info@greensleep.co.uk
Phone: 01254 645005
By using our website or placing an order, you agree to these Terms & Conditions.
1. About us
Green Sleep sells Rematt mattresses online and from our warehouse. Our mattresses are supplied sealed and wrapped.
2. Products
We make reasonable efforts to display product details, descriptions, prices, and images accurately. However, colours, fabrics, finishes, and product appearance may vary slightly due to screen settings, photography, and normal manufacturing tolerances.
Product measurements may be approximate.
3. Orders
When you place an order, you are offering to buy the goods from us. An order is accepted once we confirm the order and begin processing it.
We reserve the right to refuse or cancel an order where:
- A product is unavailable
- There is an error in the price or product information
- Payment is not authorised
- Delivery details are incomplete or incorrect
- We reasonably suspect fraud or misuse
If we cancel an order after payment has been taken, we will refund you.
4. Prices and payment
Prices are shown in pounds sterling.
Payment is currently accepted through PayPal. We may also offer Tyl by NatWest in the future.
Full payment is required before goods are dispatched unless otherwise agreed in writing.
5. Delivery
Delivery is free within the UK.
Estimated delivery time is normally 2–5 working days, subject to product availability, location, courier availability, and delivery scheduling.
We use our own vans for local North West deliveries and courier services for deliveries further afield.
Delivery is to the door as standard. Room-of-choice delivery may be available by request and must be agreed in advance.
Old mattress removal is available locally only and must be arranged with us before delivery.
Please ensure your delivery address and contact details are correct. You are responsible for ensuring the mattress will fit through doors, hallways, staircases, lifts, and into the intended room.
6. Missed delivery
Deliveries are booked and scheduled in advance. If you miss a scheduled delivery, we will contact you to rearrange delivery.
Repeated missed deliveries or failed delivery attempts may cause delays and may result in additional reasonable charges where costs are incurred.
7. Cancellation and returns
For online orders, you normally have the right to cancel your order within 14 days after the day you receive the goods.
If you wish to cancel or return an item, contact us at:
Returned mattresses must be unused, in their original sealed packaging, and in a resaleable condition, unless the item is faulty, damaged, or not as described.
For change-of-mind returns, the buyer is responsible for the cost of returning the item or arranging collection.
Further details are set out in our Refund Policy.
8. Hygiene
Mattresses are hygiene-sensitive products. For hygiene reasons, we may refuse change-of-mind returns where the mattress has been unsealed, unwrapped, used, marked, damaged, or is no longer in resaleable condition.
This does not affect your statutory rights if the item is faulty, damaged, or not as described.
9. Faulty, damaged, or incorrect goods
If your mattress arrives faulty, damaged, or incorrect, please contact us as soon as possible with your order details and photographs where possible.
We will review the issue and provide a suitable remedy in line with your statutory rights. This may include repair, replacement, collection, or refund depending on the circumstances.
Nothing in these Terms & Conditions affects your statutory rights.
10. Warehouse sales
We also sell from our warehouse. Consumer rights may differ depending on whether the purchase was made online, by phone, or in person. If you are unsure, contact us before purchasing.
11. Warranty
We do not currently offer a separate commercial warranty or guarantee unless expressly stated on the product page or agreed in writing.
Your statutory rights are not affected.
12. Limitation of liability
We are responsible for losses that are a foreseeable result of our breach of these terms or our negligence.
We are not responsible for:
- Losses that were not foreseeable
- Business losses
- Delays outside our reasonable control
- Failed delivery caused by incorrect information supplied by you
- Access issues at the delivery address
Nothing in these terms limits liability where it would be unlawful to do so.
13. Changes to these terms
We may update these Terms & Conditions from time to time. The version published on our website at the time of your order will apply to that order.
14. Governing law
These Terms & Conditions are governed by the laws of England and Wales.